Crystaline Window Cleaning LogoCrystaline Window Cleaning

Terms and Conditions

Last updated: May 9, 2025

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the crystalinewindowcleaning.co.uk website (the "Service") operated by Crystaline Window Cleaning ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Services

Crystaline Window Cleaning provides window cleaning, gutter cleaning, and related exterior cleaning services as detailed on our Service pages. All services are subject to availability and confirmation by us.

We reserve the right to refuse service to anyone for any reason at any time.

Quotations provided are estimates and may be subject to change based on an on-site assessment. Any changes to the quoted price will be communicated and agreed upon before work commences.

2. Payments

Payment for services is due upon completion of the work, unless otherwise agreed in writing. We accept various payment methods which will be communicated at the time of booking or service completion.

If payment is not received within the agreed terms, we reserve the right to charge interest on the outstanding amount and/or take further action to recover the debt.

3. Cancellations and Rescheduling

If you need to cancel or reschedule a service, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

We reserve the right to cancel or reschedule services due to adverse weather conditions or other unforeseen circumstances. We will endeavor to provide as much notice as possible and reschedule at the earliest mutually convenient time.

4. Customer Obligations

Customers are responsible for ensuring clear and safe access to the areas requiring cleaning. This includes removing any obstacles, fragile items, and ensuring pets are secured.

While we take utmost care, Crystaline Window Cleaning is not liable for damage to property that is pre-existing, poorly maintained, or not adequately secured by the customer (e.g., loose window fittings, unsecured garden ornaments).

Any specific concerns or requirements (e.g., delicate surfaces, known issues) must be communicated to us prior to the service commencing.

5. Satisfaction Guarantee

We strive for 100% customer satisfaction. If you are not satisfied with any aspect of our service, please notify us within 24 hours of service completion. We will discuss the issue and, where appropriate, arrange to rectify the problem at no additional charge.

This guarantee does not cover issues arising from unrealistic expectations, pre-existing damage, or factors outside our control (e.g., rapid re-soiling due to environmental conditions).

6. Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Crystaline Window Cleaning and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Crystaline Window Cleaning.

7. Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Crystaline Window Cleaning.

Crystaline Window Cleaning has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Crystaline Window Cleaning shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

8. Limitation Of Liability

In no event shall Crystaline Window Cleaning, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Our total liability for any claim arising out of or relating to our services or these Terms shall not exceed the amount paid by you for the specific service giving rise to the claim.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

10. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

11. Contact Us

If you have any questions about these Terms, please contact us:

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