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Your Data Rights (UK GDPR)

At Crystaline Window Cleaning, we are committed to protecting and respecting your privacy. This page outlines your rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR).

Our Privacy Policy provides detailed information on how we collect, use, and protect your personal data.

Your Rights Under UK GDPR

Under the UK GDPR, you have several rights concerning your personal data. These are:

1. The right to be informed

You have the right to be informed about the collection and use of your personal data. We provide this information in our Privacy Policy and through notices at the time we collect your data.

2. The right of access

You have the right to access your personal data and supplementary information. This allows you to be aware of and verify the lawfulness of the processing. This is commonly known as a "Data Subject Access Request" (DSAR).

3. The right to rectification

You have the right to have inaccurate personal data rectified, or completed if it is incomplete.

4. The right to erasure

You have the right to have personal data erased. This is also known as the "right to be forgotten". This right is not absolute and only applies in certain circumstances.

5. The right to restrict processing

You have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances. When processing is restricted, we are permitted to store the personal data, but not use it.

6. The right to data portability

You have the right to obtain and reuse your personal data for your own purposes across different services. It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.

7. The right to object

You have the right to object to the processing of your personal data in certain circumstances. You have an absolute right to stop your data being used for direct marketing.

8. Rights in relation to automated decision making and profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Crystaline Window Cleaning does not currently engage in such automated decision making or profiling with significant effects.

How to Exercise Your Rights

If you wish to exercise any of these rights, please contact us using the details below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Complaints

If you are not satisfied with our response to your request or believe we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner's Office (ICO):

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Contact Us

If you have any questions about this Data Rights information or our privacy practices, or if you wish to exercise any of your rights, please contact us:

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